Last updated: January 2025

1. Who we are

British TIPS is a travel consultancy based in Johannesburg, South Africa. We specialise in tailor-made travel to the United Kingdom and Europe. This privacy policy explains how we collect, use, and protect personal information you provide to us.

2. Information we collect

We collect personal information when you:

• Submit an enquiry through our website or by email
• Contact us by telephone or WhatsApp
• Subscribe to our newsletter
• Enter into a booking or service agreement with us

This information may include your name, email address, telephone number, travel preferences, passport details (when required for booking), and payment information.

3. How we use your information

We use your personal information to:

• Respond to your travel enquiries and provide quotations
• Arrange and manage your travel bookings
• Communicate with you regarding your travel arrangements
• Send travel inspiration and updates where you have consented
• Comply with legal and regulatory obligations

4. Sharing your information

We share your personal information only where necessary to fulfil your travel arrangements: with hotels, rail operators, transfer companies, theatre ticketing services, and other suppliers directly involved in your itinerary. We do not sell or rent your information to third parties for marketing purposes.

5. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. Travel booking records are typically retained for seven years.

6. Your rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at travel@britishtips.co.za.

7. Contact

If you have any questions about this privacy policy, please contact us at travel@britishtips.co.za or +27 11 234 6789.